Privacy policy

Last Updated: June 2026

This Privacy Policy describes how Lourenne ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, place an order, use our services, or otherwise communicate with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, legal obligations, or regulatory requirements.

Any changes will be posted on this page, and the updated version will become effective immediately upon publication.

2. Information We Collect

We may collect personal information that you voluntarily provide when using our Services, including:

Contact Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order history

• Payment confirmation details

• Delivery information

Account Information

If you create an account, we may collect:

• Username

• Password

• Account preferences

Customer Support Information

Information you provide when contacting our customer support team, including emails, messages, photos, videos, and other communications.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Time spent on the website

• Referral source

• Interaction with advertisements and website features

This information may be collected using cookies, pixels, web beacons, and similar technologies.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website performance

• Measure marketing effectiveness

• Personalize content and advertising

You may disable cookies through your browser settings. However, doing so may affect certain website features and functionality.

5. How We Use Your Information

We may use your information to:

• Process and fulfill orders

• Verify payments

• Provide customer support

• Deliver purchased products

• Manage returns, refunds, and exchanges

• Improve our website and services

• Detect fraud and unauthorized activities

• Send transactional communications

• Send promotional emails and marketing communications (where permitted by law)

• Comply with legal obligations

6. Sharing of Information

We may share your information with trusted third-party service providers when necessary to operate our business, including:

• Payment processors

• Shipping and logistics providers

• Customer support platforms

• Analytics providers

• Marketing and advertising partners

• Website hosting and technology providers

We do not sell your personal information to third parties.

Information may also be disclosed when required by law or when necessary to protect our rights, customers, or business operations.

7. Payment Information

Payments are processed through secure third-party payment providers.

Lourenne does not store complete credit card or payment card information on its servers.

All payment information is handled directly by the payment processor in accordance with their respective privacy and security policies.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our Services

• Complete transactions

• Fulfill legal obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information.

However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Transfers

Because we operate internationally, your personal information may be processed, transferred, and stored in countries outside your country of residence.

By using our Services, you consent to such transfers where permitted by applicable law.

11. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict certain processing activities

• Object to marketing communications

• Withdraw consent where applicable

• Request a copy of your personal information

To exercise any of these rights, please contact us using the information provided below.

12. Marketing Communications

If you subscribe to our marketing communications, we may send promotional emails regarding products, offers, and updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Even if you unsubscribe from marketing emails, we may still send service-related communications regarding orders, transactions, or account activity.

13. Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any privacy rights available to you, please contact us:

Lourenne Customer Support
Email: support@lourenne.co

We aim to respond to privacy-related requests within a reasonable timeframe and in accordance with applicable laws.