Terms of service

Last Updated: June 2026

OVERVIEW

This website is operated by Lourenne. Throughout the site, the terms "we", "us", and "our" refer to Lourenne.

Lourenne offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms apply to all users of the website, including without limitation visitors, customers, merchants, vendors, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence.

You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws applicable in your jurisdiction while using our website.

You must not transmit any malicious code, viruses, worms, or destructive software.

Any violation of these Terms may result in the immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted across various networks and adapted to technical requirements of connected devices and systems.

Payment information is always processed through secure encrypted channels.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.

SECTION 3 – ACCURACY OF INFORMATION

We strive to ensure that information on our website is accurate and current. However, we do not guarantee that all information is complete, accurate, or up to date at all times.

Any reliance on website content is at your own risk.

We reserve the right to modify website content at any time without obligation to update previously published information.

SECTION 4 – PRODUCTS, SERVICES & PRICING

Prices for our products may change without notice.

We reserve the right to modify, discontinue, or limit any product, service, promotion, or offer at any time.

Product images and colors are displayed as accurately as possible; however, actual colors may vary depending on your device settings.

We reserve the right to limit sales by region, customer, household, or order quantity when necessary.

SECTION 5 – ORDERS & BILLING INFORMATION

We reserve the right to refuse, limit, or cancel any order at our sole discretion.

Customers agree to provide accurate, complete, and current billing, payment, and shipping information.

Failure to provide accurate information may result in delayed processing, cancellation, or inability to fulfill an order.

For information regarding returns and refunds, please refer to our Refund Policy.

SECTION 6 – SHIPPING & DELIVERY

Delivery estimates are provided for convenience only and are not guaranteed.

Lourenne is not responsible for delays caused by:

• Customs inspections

• Carrier disruptions

• Weather conditions

• Public holidays

• Incorrect customer information

• Circumstances beyond our reasonable control

Customers are responsible for ensuring that shipping information provided at checkout is accurate.

SECTION 7 – THIRD-PARTY TOOLS & SERVICES

We may provide access to third-party services, applications, tools, or integrations.

These services are provided "as is" and "as available" without warranties of any kind.

Your use of third-party services is entirely at your own risk and subject to the third party's terms and policies.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, or security of third-party websites.

Accessing third-party websites is done at your own risk.

SECTION 9 – USER FEEDBACK & SUBMISSIONS

Any feedback, reviews, suggestions, ideas, or submissions provided to us may be used by Lourenne without restriction or compensation.

You agree that any content submitted by you:

• Does not violate any law

• Does not infringe intellectual property rights

• Does not contain unlawful, abusive, defamatory, or misleading content

• Does not contain malware or malicious code

You remain solely responsible for the content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect, use, and protect your personal data.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping costs, delivery times, or availability.

We reserve the right to correct such errors and to cancel or modify orders when necessary.

SECTION 12 – PROHIBITED USES

You may not use the website:

• For unlawful purposes

• To violate intellectual property rights

• To submit false or misleading information

• To transmit malware or malicious code

• To collect personal information of others without authorization

• To interfere with website security or functionality

• To engage in fraud, abuse, harassment, or harmful conduct

Violation of these rules may result in termination of access to our Services.

SECTION 13 – DISCLAIMER OF WARRANTIES

All products, services, and website content are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Lourenne disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted, secure, or error-free operation of our Services.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lourenne shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from:

• Use of the website

• Inability to use the website

• Product purchases

• Service interruptions

• Data loss

• Technical failures

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Lourenne and its affiliates, employees, contractors, service providers, and partners from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the Services.

SECTION 16 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 17 – TERMINATION

These Terms remain effective unless terminated by either you or us.

We reserve the right to suspend or terminate access to our Services if we believe you have violated these Terms.

SECTION 18 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 – CHANGES TO THESE TERMS

We reserve the right to update, modify, or replace any part of these Terms at any time.

Changes become effective immediately upon publication on our website.

Continued use of our Services after any changes constitutes acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Lourenne Customer Support
Email: support@lourenne.co